Dear APS Participants and Friends,
The Academy of Peer Services is now in week three of our adjusted Fall Term, 2018. Due to the unanticipated outage earlier in September, this year's Fall Term was extended by two weeks and will now end on December 14, 2018. The Certification Board is aware of the outage, which occurred between Sept 4-12, 2018, and has been working with those who had completions due during those dates.
We appreciate your patience.
All courses are now available and Term 3, 2018 will be extended two extra weeks to end on December 14, 2018.
Our site looks different, but our web address is the same: www.academyofpeerservices.org
You will see a new Log in button in the upper right corner of the screen to get started.
A few important notes to get started:
- If you are already a registered user, click “Forgot my Password” on the Login screen then enter your email address and click the green Recover Password button. An email with your registered user name and a link to reset your password will be emailed to you. You must reset your password before you can access the system for the first time. (If the email to reset your password does not arrive, check your Junk Mail).
IMPORTANT: If you were a returning user but you created a new account within the last two weeks because you could not remember your user name or could not reset the password to access your account, contact our user support team as soon as possible. Duplicate accounts are not supported by the system.
- If this is your first time here, click “Create new account” on the Login screen and fill out the registration form. After you click Register, an email with your user name and temporary password will be emailed to you.
The site opens when you register, but you will need the information sent by email to log in again and reset your password. (If the email does not arrive, check Junk Mail).
An online User Guide includes step by step instructions and videos to help you get started. User Support information is also available in the lower blocks of information on the main Academy of Peer Services website. The links for these resources and the user support email address are provided at the end of this email.
For example, the Academy of Peer Services supports only one email and account per user. If you register under multiple accounts (even if it is because you forgot your username or could not reset the password for your old account), the result may be a loss of your course completion data and possible loss of privilege to use the site. Register only one time and use only one email while taking courses on the site.
Certification Board Questions
For questions related to how to apply, or an application or approval that is in process for certification or re-certification, contact the New York Peer Specialist Certification Board directly through the contact links on this website: http://nypeerspecialist.org/
For questions related to the Academy website, approved browsers, pre-requisites or other questions about the courses in the Academy, you can contact our user support team. As questions are answered, we have updated our list of Frequently Asked Questions (FAQ). Before contacting the user support team, first check to see if the question has already been addressed in this document: https://aps-community.org/ui-faq/
APS User Support
Online helps is available to learn the new features of the updated site.
Again, we apologize for any inconvenience that may have been caused by the outage and earlier system glitches, but we want to reassure you that the system is fully operational and our user support team is available to assist if you are encountering difficulties. For all questions related to accessing the site, managing the courses, send email to our user support specialist: firstname.lastname@example.org